Senior Product Analyst, DELTA

Jacaranda Health's Product Team designs, tests, and scales digital health tools to provide mothers with timely, respectful, and high-quality care. They collaborate with various internal teams to ensure user-centered, reliable, and continuously improved digital platforms like SMS, chatbot tools, and helpdesk systems.

This role is offered as a one-year renewable contract. The Product Team at Jacaranda Health focuses on developing and scaling digital health tools, including SMS, chatbot, and helpdesk systems, to improve maternal healthcare access and quality. The team collaborates extensively with Technology, Programs, Data & Analytics, and Research teams to ensure these products are user-centered, reliable, and continuously enhanced based on real-world usage and feedback.

1. Monitor the DELTA Product and Platform Health Score, assisting with issue diagnosis and resolution, and promptly flagging cost anomalies to Product and Engineering teams.
2. Maintain internal product dashboards to effectively meet the reporting and decision-making needs of Product and other internal stakeholders.
3. Lead comprehensive end-to-end platform testing with Clinical, Data, and Engineering QA teams, covering expected, error, and edge-case scenarios before each product release.
4. Identify, document, and track technical, content, and logic issues, including user-reported clinical workflow problems, ensuring their resolution with Product and Engineering.
5. Organize and maintain critical system components such as JSON, CSVs, spreadsheets, variables, IDs, tags, intents, entities, and metadata for reliable system performance.
6. Maintain and refine existing conversational flows, prompts, menus, responses, and error states within the digital platforms.
7. Review interaction, usage, and cost data to pinpoint recurring issues, trends, and drop-offs, contributing to dashboards and performance reporting.
8. Translate recurring user and platform issues into clear requirements and backlog items, collaborating with Product, Engineering, and Data teams to resolve them.
9. Reduce the occurrence of recurring issues by identifying root causes, proposing practical solutions, and monitoring the effectiveness of implemented improvements.
10. Support User Acceptance Testing (UAT), backlog refinement, release checks, acceptance criteria definition, and product documentation in collaboration with various teams.
11. Maintain high-quality documentation, configurations, playbooks, and QA processes to enable the wider team to operate and scale DELTA effectively.
12. Provide product insights and recommendations to help the Product team prioritize improvements based on user needs, system performance, and available data.

1. Minimum of a Bachelor’s degree in a STEM field.
2. 4-5 years of experience in digital product support or maintenance, QA, bug triage, product or data analysis, or digital product configuration. Strong recent graduates with relevant project or internship experience may also be considered.
3. Hands-on experience supporting or maintaining a live digital product, including monitoring performance, identifying issues, and assisting with fixes.
4. Demonstrated experience systematically testing digital products and workflows, identifying edge cases, clearly documenting bugs, and tracking issues to resolution.
5. Experience working in an Agile environment and collaborating within transdisciplinary, cross-functional teams.
6. Desirable: familiarity with chatbot or conversational platforms, SMS and WhatsApp-based products, conversational UX, or digital health.