Application Support Analyst, Payments

Stanbic Bank Kenya is a leading financial institution founded in 1958, operating in the banking and financial services sector.

Lead the support, administration, and maintenance of card issuing and acquiring systems, ensuring high availability, security, performance, and compliance of payment card platforms. Support the operational delivery of digital payment channels including ATM, POS, agency banking, merchant services, e-commerce, QR, and mobile wallets. Manage system upgrades, integrations, and product implementations whilst collaborating with business, technology, vendors, risk, and operations teams to deliver stable, customer-focused digital channel services. The role will provide technical leadership and coaching to junior specialists and application support teams, guiding them in incident resolution, root cause analysis, operational best practice, knowledge sharing, and continuous improvement.

1. Lead the support, administration, and maintenance of card issuing and acquiring systems.
2. Ensure high availability, security, performance, and compliance of payment card platforms.
3. Support the operational delivery of digital payment channels including ATM, POS, agency banking, merchant services, e-commerce, QR, and mobile wallets.
4. Manage system upgrades, integrations, and product implementations.
5. Collaborate with business, technology, vendors, risk, and operations teams to deliver stable, customer-focused digital channel services.
6. Provide technical leadership and coaching to junior specialists and application support teams.
7. Guide teams in incident resolution, root cause analysis, operational best practice, knowledge sharing, and continuous improvement.

1. First Degree in Information Technology, Computer Science, Engineering, or related technical field
2. ITIL, PCI DSS, ISO 27001 or payment industry certifications are desirable (VISA and Mastercard)
3. CISSP and CISM (added advantage)
4. Minimum of 5–7 years of experience supporting card issuing and/or acquiring systems in a banking or payment services environment
5. Demonstrated experience with card management systems, payment switches, or payment processing platforms
6. Strong understanding of card payment processing and transaction flows
7. Proficiency with SQL databases and the ability to write queries for troubleshooting and reporting
8. Knowledge of Windows and/or Linux server environments
9. Familiarity with APIs, web services, and system integration technologies
10. Banking or payment services experience
11. Developing Expertise
12. Generating Ideas
13. Managing Tasks
14. Producing Output
15. Taking Action
16. Team Working
17. Upholding Standards
18. Card issuing and acquiring platforms
19. Payment switches and transaction routing
20. EMV chip card technology
21. ISO 8583 messaging standards
22. PCI DSS compliance
23. ATM and POS transaction processing
24. Card personalization processes
25. Fraud monitoring and transaction analysis
26. SQL Server, Oracle, or PostgreSQL databases
27. REST/SOAP APIs
28. HSM Administration
29. Cryptographic Key Management