Branch Manager

Inchcape is a leading independent global automotive distributor, acting as brand custodian for major automotive OEMs in 31 countries. It handles product planning, brand positioning, logistics, marketing, network management, sales, and aftersales for 30 OEMs including Toyota, BMW, JLR, and Subaru. Inchcape is a market leader and OEM distribution partner of choice, pursuing a strategy of growth both organically and through acquisitions globally.

The Branch Manager will be tasked with leading the Mombasa branch to achieve and surpass sales volume, revenue, gross profit, and market share targets for equipment, ensuring robust overall business performance. This role involves overseeing the branch's daily operations to maintain efficiency and productivity across all activities. The manager will also provide leadership for Parts and Service operations at the branch and other assigned locations, ensuring effective customer support. A key aspect is growing market share by building strong customer relationships, identifying opportunities, and implementing initiatives to enhance New Holland's presence and competitiveness. The role requires inspiring and developing the branch team to consistently meet business targets. Engaging with customers regularly to understand their needs, gather insights, and address concerns is crucial for strengthening customer experience and driving satisfaction. The manager will collaborate with various teams to organize customer engagement events like brand clinics and product introductions. Promoting operational excellence, including productivity, health and safety, security, and ethical practices, is also a core responsibility. Routine travel within the assigned region will be necessary to visit branch locations, customers, and stakeholders for effective oversight and market engagement.

1. Lead the Mombasa branch to achieve and exceed equipment sales volume, revenue, gross profit, and market share targets, ensuring strong overall business performance.
2. Oversee the day-to-day operations of the Mombasa branch, ensuring efficient, productive, and streamlined activities.
3. Provide leadership and oversight for Parts and Service operations at the branch and other assigned locations, ensuring efficient support to customers and the wider Machinery Business.
4. Build strong relationships with customers and key stakeholders, identify market opportunities, and drive initiatives to increase New Holland’s presence and competitiveness within the region.
5. Provide effective leadership to the branch team, motivating and developing employees to consistently achieve business targets and deliver sustained success for New Holland and Inchcape.
6. Engage regularly with customers to understand their needs, gather market insights, address concerns, and ensure exceptional service that drives customer satisfaction, retention, and repeat business.
7. Collaborate with Marketing, Parts, Service, and business support teams to organize customer days, brand clinics, product introductions, and other initiatives that strengthen brand awareness and customer loyalty.
8. Embed effective ways of working across the branch, focusing on productivity, health and safety, security, ethical business practices, and continuous improvement.
9. Undertake routine travel within the assigned region to visit branch locations, customers, and key stakeholders, ensuring effective oversight and strong market engagement.

1. Hold a Bachelor’s degree (Honors) with a minimum Second-Class Upper Division; a postgraduate qualification or MBA is an added advantage.
2. Possess a minimum of 10 years’ experience in field sales operations, customer marketing, and/or trade marketing, with a proven track record of driving business growth and market share gains.
3. Demonstrate success in managing customer relationships, understanding market needs, and developing strategies that drive customer satisfaction and business growth.
4. Exhibit a strong high-performance mindset, with the ability to develop creative sales approaches, solve problems, correct course effectively, and go the extra mile to deliver results.
5. Have proven experience in capability building, skills development, and leading sales teams and organizations to achieve sustained success.
6. Possess strong commercial judgment and the ability to make effective decisions that deliver business results while meeting or exceeding customer needs.
7. Maintain high levels of integrity and openness, with a strong commitment to ethical practices, accountability, and good corporate governance.