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Senior Customer Experience Officer, Digital and Creative Services
Higher Education Loans Board (HELB)
Nairobi
Full-time
Government
Marketing & Communications
Senior Level
Salary: Open / Negotiable
Posted 2 days ago
Deadline: Sep 01, 2026About the Company
The Higher Education Loans Board (HELB) is a Kenyan government institution founded in 1995, providing financial support for higher education.
Job Description
The office holder will be responsible for creating artistic concepts, supervising the creative team, and collating the creative and design needs for HELB.
Key Responsibilities
- Creating artistic concepts and ideation that align with the business needs.
- Creating business branding materials for product & services awareness creation
- Engaging business units to develop/ review business workplans into communication objectives.
- Supervising the creative team, track productivity and liaise with support business functions for resources and equipment.
- Developing and enforcing approvals, signoffs, and risk schedule from all editorial and creative products.
- Tracking insights from multi-channel platforms and integrating the same into organization communication strategy.
- Collating the creative & design needs applicable for HELB.
- Recommending changes to workflows to improve efficiencies and cut operational costs.
Requirements
- Served for a cumulative period of six (6) years relevant work experience three (3) of which must have been in the grade of Corporate Communication Officer I or in a comparable position;
- Bachelor’s degree in public relations, Communication, Journalism, Marketing, International relations or equivalent qualifications from a recognized institution;
- Membership to a relevant professional body and in good standing where applicable;
- Certificate in Computer Applications; and
- Shown merit and ability as reflected in work performance and results
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How to Apply
Job Details
- Function
- Marketing & Communications
- Industry
- Government
- Type
- Full-time
- Location
- Nairobi
- Experience
- Senior Level
- Salary
- Open
- Posted
- Aug 13, 2026
- Views
- 14
- Deadline
- Sep 01, 2026