Telesales Officer – Remittance

Choice Microfinance Bank is a financial institution offering banking and remittance solutions to individuals and businesses while focusing on customer service and financial inclusion.

The successful candidate will acquire new customers, reactivate inactive clients, promote remittance services, and maintain long-term customer relationships. The role requires achieving sales targets while ensuring regulatory compliance and high-quality customer engagement. The position involves close collaboration with operations, compliance and customer experience teams to ensure seamless customer onboarding and service delivery.

1. Conduct outbound calls to prospective and existing customers to promote the company's remittance services.
2. Follow up on customer inquiries and convert leads into active remittance users.
3. Educate customers on the company's remittance solutions, transaction processes, fees, exchange rates, and service benefits.
4. Reactivate dormant customers and encourage repeat transactions.
5. Achieve daily, weekly, and monthly sales and customer acquisition targets.
6. Cross-sell and upsell other financial products and services where applicable.
7. Build and maintain strong customer relationships through regular follow-up and engagement.
8. Accurately capture customer information and update CRM systems after every interaction.
9. Handle customer inquiries, concerns, and objections professionally, escalating complex issues when necessary.
10. Collaborate with the Operations, Compliance, and Customer Experience teams to ensure seamless customer onboarding and service delivery.
11. Participate in sales campaigns, promotions, and customer awareness initiatives.
12. Ensure compliance with Anti-Money Laundering (AML), Know Your Customer (KYC), and all regulatory requirements.
13. Prepare daily, weekly, and monthly telesales reports.

1. Diploma or Bachelor's Degree in Marketing, Sales, Finance, Communications, or a related field.
2. At least 1 year of experience in telesales, customer service, sales, or call centre operations is an added advantage.
3. Experience in remittance, banking, fintech, mobile money, or other financial services will be an added advantage.