IT Officer

Established in 2009 and headquartered at the icipe campus in Nairobi, Biovision Africa Trust (BvAT) is a Pan-African not-for-profit organization dedicated to alleviating poverty and enhancing the livelihoods of smallholder farmers.

The IT Officer will assist in executing IT services in all BvAT offices, implementing IT management systems and strategies, and providing daily technical support to users of information management tools and technology infrastructure.

1. Install, operate, and maintain all BvAT Office hardware equipment;
2. Provide advice on the acquisition of hardware supplies,
3. Make routine repairs and change of hardware electronic components.
4. Liase with icipe IT in Installing commercial and in-house developed software and related upgrades, anti-virus programmes.
5. Maintain an up-to-date inventory of the software and hardware.
6. Monitor the network connection on a daily basis to ensure stable and responsive network environment.
7. Configure network on printers and provide user access as required.
8. Trouble-shoot and monitor network problems; respond to user needs and questions regarding network access.
9. Liaise with icipe IT team to trouble-shoot and monitor network problems; respond to user needs and questions regarding network access.
10. Maintain measures for business continuity and disaster recovery processes and procedures including backup and restoration of both server and local storage facilities.
11. Liaise with icipe IT team to manage Local Area Network (LAN).
12. Provide technical support in the procurement of new ICT equipment for BvAT, providing technical specifications and information on best options in both local and international markets, review quotations and bids.
13. Maintain inventory and stock of supplies and spare parts in cooperation with the Procurement committee.
14. Process IT equipment registration in the ERP Asset Module, support to the physical inventory verification exercise by checking the accuracy of records and location of property and prepare inventory reports as required.
15. Provide IT support to BvAT key organized events.
16. Diagnose, evaluate, and prioritize requests for assistance from staff in both Nairobi office and field offices experiencing problems with hardware, application software, operating systems, networking and other computer related issues.
17. Liaise with icipe IT personnel for support and guidance.
18. Provide all ICT on-boarding requirements for new personnel.
19. Identify and promote different systems and applications for optimal content management, knowledge management and sharing, information provision;
20. Contribute to the organization of trainings for all staff on ICT issues; synthesize lessons learned and best practices in ICT.
21. Provide inputs to the development and review of internal ICT policies and procedures as required;
22. Draft ICT annual work plan for the office;
23. Provide IT support in the use of Cloud based ERP functionality for improved business results and improved client services.
24. Design and develop organizational documents, templates, reports, presentations, forms, and other branded communication materials in line with BvAT branding guidelines.
25. Provide graphic design support for organizational communication materials including banners, posters, brochures, infographics, social media content, newsletters, and event materials.
26. Support website design, updates, content publishing, maintenance, and coordination with internal departments to ensure accurate and up-to-date online information.
27. Assist in improving user experience, accessibility, and functionality of the organization’s website and digital platforms.
28. Support multimedia and digital communication initiatives including webinars, virtual events, and online campaigns.
29. Liaise with ICT infrastructure vendors, internet service providers, software providers, and external consultants for installation, maintenance, upgrades, and support services.
30. Coordinate maintenance and support contracts for ICT infrastructure, software systems, printers, internet services, and communication systems.
31. Monitor vendor performance and ensure timely resolution of ICT-related issues and service requests.
32. Provide technical input during procurement processes including preparation of specifications, evaluation of quotations, and recommendations for ICT equipment and services.
33. Maintain proper documentation of ICT vendor agreements, warranties, service reports, licenses, and support contracts.
34. Support management of digital collaboration platforms, cloud storage systems, and organizational content repositories.
35. Assist in managing website hosting, domain services, email configurations, and related digital services.
36. Promote effective digital communication and knowledge-sharing systems across the organization.

1. Bachelor’s degree in Computer Science, Information Technology, Information Systems, Software Engineering, or a related ICT field.
2. Professional ICT certifications such as Cisco Systems CCNA, Microsoft MCP, MCSA, MCSE, Azure Fundamentals, ITIL, CompTIA A+, Network+, Security+, or equivalent certifications are an added advantage.
3. Minimum of 3–5 years’ relevant professional experience in ICT support, systems administration, network management, and end-user support within a busy organizational environment.
4. Demonstrated experience in managing Microsoft 365 environments including Outlook, Teams, OneDrive, SharePoint, and Entra ID.
5. Experience supporting cloud-based ERP systems, business applications, and collaboration platforms.
6. Proven experience in hardware maintenance, software installation, troubleshooting, and ICT asset management.
7. Practical experience in LAN/WAN administration, Wi-Fi configuration, VPN connectivity, and network troubleshooting.
8. Experience in cybersecurity practices including antivirus management, endpoint protection, access control, data backup, disaster recovery, and user awareness.
9. Experience providing ICT support during conferences, webinars, virtual meetings, and organizational events.
10. Experience website management platforms such as WordPress or Drupal.
11. Strong knowledge of document design and graphic design in general.
12. Experience working in a non-profit, development, research, or international organization environment is desirable.